Shipping, Returns & Tax
We ship within the US (lower 48 States) and Canada. Most of our suppliers and warehouses are based in the US except for some European custom orders.
USA: We offer free shipping and charge no sales tax. We ship out orders in 2 to 5 business days depending on the supplier (see table hereafter).
Canada: Pricing is all included at check out. No hidden fees are reception. We offer free shipping on Varier, Humanscale & HAG. Other designs are subject to a flat fee of 50$ if under 1000$, 100 if under 2000$ and 125$ if above 2000$ to cover additional transport fees and import brokerage fees. There will be no additional duty fees at reception of your order.
We all want our purchase right away, and if Scotty could beam it over, even better! However, some items are made to order and require longer lead times. Check your product page for lead time information. We try to keep them as accurate as possible, working closely with our suppliers.
We will send you your tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. For Quick Ship items, if you do not receive tracking information from us within five business days of your order, feel free to follow up with us.
NOTE: The delivery service does not include set up nor assembly of items nor removal of packaging materials unless otherwise specified.
Made-to-order items can't be returned, and you have 24 hours after you placed your purchase to withdraw your order.
Where returns are accepted, the Customer is responsible for paying the initial shipping costs financed by Phil Zen Design to deliver the item in the first place AND the return shipping costs. In addition, the product has to be in "As new" condition, never used or assembled and has to be returned in its original packaging.
Refunds can only be processed once the item has been received, inspected, and approved by the supplier. In addition, refunds are only processed on the same payment method used for the purchase. We will assist as much as possible along each step.
To initiate a return, send an email to email@example.com and include the following information:
* Order #
* Which items you would like to return
* Reason for your return
We'll respond to your email within 24 hours, and we will get back to you with the relevant return instructions.
Please inspect the packaging of your item when it arrives. If you notice any damage, you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org, and we will deal with the situation with the delivery company and the supplier on your behalf.
Any defect on an item have to be escalated to us within 2 business days of the delivery and we will manage the situation with the supplier on your behalf.
Orders canceled within 24 hours can be refunded with no fee. After that, if your order has shipped and returns are accepted, you will be responsible for initial shipping and return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. On made-to-order items, we will try our best to arrange cancellation but with no guarantee as it does not depend on us but on the supplier.
Questions? Contact us via email, chat, or call us (833 888 5289). We are here to assist!
We currently charge no sales tax in the US. However, customers may be required to pay local use tax to local authorities.