Shipping, Returns & Tax

Shipping 

Phil Zen Design Shipping Policy

We ship within the US only (lower 48 States) and currently charge sales tax only for California. Most of our suppliers and warehouses are based in the US except for some European custom orders.  

We offer free shipping always. Unless otherwise indicated on the items' product page and Shipping tab, shipping is processed within 1 to 5 business days depending on the supplier (see table hereafter). 

We all want our purchase right away and if Scotty could beam it over, even better! However some items are made to order and require longer lead times. Check your product page for lead time information. We try to keep them as accurate as possible, working closely with our suppliers.    

We will send you your tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. For Quick Ship items, if you do not receive tracking information from us within five business days of your order, feel free to follow up with us at info@philzen.com

NOTE: The delivery service does not include set up nor assembly of items, nor removal of packaging materials unless otherwise specified. 

Returns

We are confident you will love your purchase as we try to provide you all the information and images possible to make sure you make the right decision for yourself. Depending on the supplier, returns are accepted or not (see table hereafter for overview). Supplier conditions are further detailed in every product's Shipping tab 

PhilZen Supplier Return & Warranty

 

Customized and made to order items can't be returned and you have 24 hours after you placed your purchase to withdraw your order.  

Where returns are accepted, the Customer is responsible for paying the initial shipping costs financed by Phil Zen Design to deliver the item in the first place AND the return shipping costs. The product has to be in "As new" condition, never used or assembled and have to be returned in its original packaging as it was sent.

Refunds can only be processed once the item has been received, inspected and approved by the supplier. Refunds will only be processed on the same payment method used for the purchase. It is not a fun process and we will assist as much as possible along each step.

To initiate a return, just send an email to return@philzen.com and include the following information:

* Order #

* Which items you would like to return

* Reason for your return

We'll respond to your email within 24 hours, and we will get back to you with the relevant return instructions. 

Damages 

Please inspect the packaging of your item(s) when it (they) arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@philzen.com and we will deal with the situation with the delivery company and the supplier on your behalf. 

Defects

Any defect on an item have to be escalated to us within 2 business days of the delivery and we will manage the situation with the supplier on your behalf. 

Cancellations

Orders cancelled within 24 hours can be refunded with no fee. After that, if you order has shipped, and returns are accepted, you will be responsible for initial shipping and return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. On special order, we will try our best to arrange cancellation but with no guarantee as it is not depending on us, but on the supplier.

Questions? Contact us via email, chat or call us (833 888 5289). We are here to assist!

Tax

Some products are sales tax exempt depending on where you are buying from. However any customer buying without paying sales tax has obligation to pay use tax to local authorities. We currently charge sales tax only for California. Tax rates will be calculated at check-out where applicable.  

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