Most orders will arrive within 7-14 business days, but we ask you to allow for a slightly longer delivery window due to COVID-19 impacting the logistics industry.
Shipping fees are calculated based on the shopping cart value at checkout.
A full refund is available up to 30 days after you received the item, providing the following criteria are met:
You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.
To return an item to Click and Grow, you should contact us. Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us to receive confirmation at an offsite location before the refund can be processed.
We do not offer exchanges.
All of our Indoor Gardens come with a 1-year warranty.
For Indoor Garden warranty queries, please contact our Support team. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.
Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod if any of the following has occurred:
No germination after 3 weeks,
plant has a disease,
plant has been affected by pests.
Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team viahttps://support.clickandgrow.com/hc/en-us/requests/new. Please include a photo of the plants with your message. Please also confirm the plants’ ages and the room temperature at which they were kept.
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
Damaged or defective items
All damaged packages must be reported to us within 2 business days of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please include the following in your message: photo or video of the damaged product(s) or package, description of the damage, serial number.