Items will be shipped within 3 to 5 business days once your payment is confirmed. Confirmation email and tracking number will be sent right after shipment.
We are pretty sure you will love our Ella monitor arm, however, sometimes we just change our mind. Not a problem. That’s why we are happy to accept returns that meet the following terms and conditions:
• Return shipping costs are to be paid by the customer
• Custom orders are non-cancellable
• Closeout items are non-returnable
• Items that have been used are not refundable
• For items that are returnable, returns must be shipped back and received at Innovative 30 days of customer receipt
• Returned items must be in the original cartons and in new condition
• Merchandise returns will not be accepted without prior return authorization from Phil Zen. Contact us at firstname.lastname@example.org and we will assist you with the process.