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Shipping & Returns

Shipping 

We offer free shipping on all our orders to all lower 48 US states. Unless otherwise indicated in the items' Shipping & Return tab, shipping is processed within 1 to 5 business days depending on the supplier (see table hereafter).

We all want our purchase right away and if Scotty could beam it over, even better! However some items are made to order and require longer lead times. Check the Shipping & Returns tab of the items you are interested in for details.   

We will send you the tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@philzen.com

NOTE: The delivery service does not include set up nor assembly of items, nor removal of packaging materials unless otherwise specified. 

Returns

We are confident you will love your purchase as we try to provide you all the information and images possible to make sure you make the right decision for yourself. Depending on the supplier, returns are accepted or not (see table hereafter for overview). Supplier conditions are detailed in every product's "Shipping & Return tab" 

Customized, made to measure or made to order items can't be returned and you have a 24 hours withdrawal right. 

Where returns are accepted, the Customer is responsible for return shipping costs. The product has to be in "As new" condition, and have to be returned in its original packaging as it was sent.  

Shipping & Return policies

 

To initiate a return, just send an email to return@philzen.com and include the following information:

* Order #

* Which items you would like to return

* Reason for your return

We'll respond to your email within 24 hours, and we will get back to you with the relevant return instructions. 

Damages 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@philzen.com and we will process an insurance claim on your behalf.

Defects

Any defect on an item have to be escalated to us within 2 business days of the delivery.

Cancellations & Refunds

Orders cancelled within 24 hours can be refunded with no fee. After that if you order has shipped, and returns are accepted, you will be responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.